From the moment our guest arrives, they are enveloped in presence. Their journey with us begins well before they step through the doors — hours, days in advance — as we quietly prepare a sacred space just for them.
To honour their time and deepen their sense of ease, we minimise formalities and aim for a seamless welcome. No filling in a manual consult when you arrive, no unnecessary steps. Instead, we offer a gentle digital consult ahead of their visit, allowing us to curate the beautiful customised experience that they are seeking, allowing for an effortless flow into something truly special.
If there’s anything we need to know, our guests share it naturally. Otherwise, we trust in the quiet intelligence of our space, and in the skilled hands of our therapists, to let the transformation unfold — gracefully, intuitively, and beautifully.
Locked-Door Policy for Your Safety & Peace
The Day Spa operates as a strictly locked-door environment to protect the privacy, safety, and serenity of every guest.
We care for many high-risk and medically vulnerable clients — including those undergoing oncology treatments, pregnancy, autoimmune conditions, and immune-compromised journeys. Keeping our doors locked ensures a controlled, calm, and safe environment for everyone in our care.
Please wait on the seats outside or in your car. We will call you to welcome you into your appointment.
Thank you for honouring this gentle boundary. Your wellbeing is at the heart of everything we do.
- Making an appointment – You can make a booking request online (click here to book) or by calling our reception on 0247353470 .When making an appointment you will be asked for your Gift Certificate number or credit card details.This is used to secure your booking and as an agreement to our cancellation policy (see details below). The credit card payment will not be processed until the date of the treatment. If you do not own a credit card a bank transfer or payment by paypal for the treatment cost is required. If redeeming a gift certificate please have the certificate handy when booking. If you have a preferred therapist please make this known when booking as some therapists are only rostered on certain days.
- Cancellation policy – As a room and a therapist has been exclusively been booked for your pamper, If you need to move or cancel your appointment we require the 48hrs notice. If the appropriate notice is not provided and we are unable to fill the appointment on short notice then 100% of the cost of your treatment/s may be charged to the credit card supplied when booking.
- Late cancellations for gift certificates will result in the certificate becoming Invalid if we cannot fulfil your appointment time allocated on short notice .
- As we operate appointment only and locked door to ensure serenity, we ask that you arrive at 5 minutes prior to your appointment time and wait in your car or on the seats outside & we will sms or call you to welcome you to enter the Spa.
- If you are a little late we will do our best to give you your full treatment time, however sometimes we may have to cut your treatment slightly short to finish at the scheduled finish time at the same charge to ensure that the client booked in after you can enjoy their full treatment.
- As a courtesy to others and to allow you to truly relax please switch off mobile phones upon entering the Day Spa.
- We seek to make you as comfortable as possible and put your mind at ease during your time with us.
- Our Therapists are very approachable and understanding so please ask questions at any time or voice any concerns or discomforts during your treatment – so we can make your treatment as wonderful as possible. You may wish the volume of music altered or the pressure of the massage to be increased or decreased. Your comfort and enjoyment of your treatment is our aim.
- We advise wearing loose, comfortable clothing so you may remain as relaxed as possible when you leave us.
- We offer disposable G-strings for body scrubs, however if it makes you more comfortable you may wish to keep your own underwear on and bring a fresh pair to put on after your treatment.
- Towels are draped professionally over the body during treatments so you are kept discreet at all times and covered aside from the limb that is being worked on.
- Please leave your valuables at home. The Spa cannot take responsibility for valuables left in the change room or robes. The responsibility of Personal items are the responsibility of clients at all times.
